Privacy Policy

1. Introduction

Guardii is an eSafety app committed to protecting children from online predators and harmful content while respecting privacy and adhering to legal obligations. This policy outlines our data management practices, user rights, and compliance measures.

2. Information Collection

We collect personal information, such as names, contact details, and message content flagged as abuse or spam, to prevent abuse and optimise our service. This includes technical data, language preferences, timezone, and communication preferences. Photos are collected only if shared by the user. Data may also be sourced via social login options, like Facebook Login.

For paid services, we collect payment and billing information, including credit card details, and track service usage, such as subscription types and transaction data.

3. Use of Personal Information

Data is used to provide safety services, analyse trends, enhance user experience, and comply with legal requests. The legal basis for processing includes consent, contractual necessity, legal obligations, and our legitimate interests.

4. Information Sharing and Disclosure

We share data with third parties only for operational purposes, under strict conditions. Public authority disclosures are made in response to lawful requests, with transparency and adherence to legal standards.

5. Pseudonymity and Anonymity

Users may interact with us using a pseudonym, or anonymously where feasible.

6. Handling Public Authority Requests

We verify the legality of data requests, challenge unlawful demands, disclose minimal necessary data, and document all requests to ensure compliance and protect user privacy.

7. User Rights

Users have rights to access, correct, delete their data, and object to processing. Specific rights under GDPR for EU/EEA residents include data portability and consent withdrawal.

8. Data Security

Robust security measures are implemented to protect against unauthorised access and data breaches. We recognise that no system is entirely secure.

9. International Data Transfers

International data transfers comply with stringent privacy standards, including GDPR.

10. Children's Privacy

We do not knowingly collect data from children without parental consent, complying with child privacy laws like COPPA.

11. Data Retention and Accuracy

Personal data is retained as long as necessary for the purposes outlined, and we take steps to keep it accurate and up-to-date.

12. Cookie Policy

We use cookies and similar technologies, detailed in our separate Cookie Policy, including types, purposes, and user control options.

13. Data Protection Officer

Our Data Protection Officer (DPO) can be contacted at info@guardii.ai for privacy-related inquiries.

14. Breach Notification

Procedures are in place for notifying users and regulators about data breaches in accordance with legal requirements.

15. Changes to the Policy

Policy updates will be communicated, reflecting changes in legal or operational practices.

16. Access and Update Your Personal Information

We provide access to your Personal Information upon request, as legally permitted. Requests for access or correction can be directed to info@guardii.ai. We may charge a fee for access to cover our costs.

17. Contact Information

For privacy concerns, contact us at info@guardii.ai or +61 480 494 834.